← All boardsNabeel (Muhammad Zeeshan) — TAG Head of UX · Feedback Dossier
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Dossier (Markdown) 35 Figma comments (JSON) BB staged replies 7/28–29 comment extract Per-file author sweep

NABEEL UX FEEDBACK — Consolidated Dossier

Who: Muhammad "Nabeel" Zeeshan — Sr Director, User Experience, TAG (Aspen Dental / ClearChoice). Email: muhammad.zeeshan@teamtag.com (directory given name "Nabeel"; nabeel.zeeshan@ bounces 550). Figma handle: Nabeel Zeeshan. TAG's design/UX authority reviewing BB's Aspen + ClearChoice designs. Not in Slack. OOO delegation chain (7/15 auto-reply): Commercial design/UX → Leicester; Enterprise → Carlos; user research → Martha.

Scope swept:

His recurring themes: patient-anxiety reduction (cost transparency, numbered predictable steps), consistency (card size, CTA position, spacing tokens), interactive-state completeness, honest affordances (copy must match the control), people-first photography over stock, single clear primary booking action.

Status context (Drive 8/5 prep doc): of his 8/4 pass, "all 8 buildable Nabeel items are live and verified"; the 2 insurance/coverage items are HELD on Rachel Bentley's legal flag; pricing module is future-state (Eric/Rachel scope). Open loops: he owes Chris a call-window pick (Chris comment 1880369417, 8/11); BB owes Brand Hub hero photography pull.


DO's — principles he wants

Hierarchy & density

CTA / buttons

Cards & consistency

Content & value-prop (patient-anxiety reduction)

Imagery

Layout / spacing

Mobile

DO count: 18


DON'Ts — anti-patterns he flagged

Hierarchy & density

Accessibility & contrast

Interactive states

Cards & consistency

Content & value-prop

Imagery

Layout / spacing

Mobile / deliverable hygiene

Strategic (secondhand, Chris-authored Drive record)

DON'T count: 12


Open questions he asked (verbatim)

  1. "how do I change the office?" (figma 723:6, 2026-07-28, #1862090072) — his 8/4 follow-up: "Unsure what flow you are referring to when you say, 'change office path'. Also unsure what you mean by node 723:6" (#1871028302). BB owes an answer citing a live frame (earlier reply pointed at a deleted frame).
  2. "is there a reason the call CTA is not part of the header, only online scheduling?" (figma 723:6, 2026-07-29, #1864041552)
  3. "Still rendering blank screen in figma. Unsure how to access mobile layout through the build. Do I just reduce viewport size in the web browser to see mobile layout or is there a separate link?" (figma, 2026-07-29, #1864061779)
  4. "Are these tags clickable? Are they tags or just a eyebrow / label?" (figma 2066:2, 2026-08-04, #1871017329)
  5. "why is the star rating presented as a range?" (figma 2066:2, 2026-08-04, #1871039162) — fixed per 8/5 prep doc: "one honest star rating (4.6 weighted across 6 nearby offices) instead of a range" (drive 1wQ7x32jyUcV2BQNavh5bj22DfEFziMyTF4z5czfGA4E)
  6. "Are there any constraints preventing us from displaying pricing?" (figma 2066:2, 2026-08-04, #1871676323)
  7. "If my insurance provider is not shown, does it mean it's not accepted or just not displayed?" (figma 2066:2, 2026-08-04, #1871210296) [HELD — legal]
  8. "Is it okay (from a legal perspective) to tuck this under 'show more' and collapsed by default...?" (figma 723:6, 2026-07-28, #1862099108)

Question count: 8


Docs he sent

He has sent zero documents by email (Gmail: from:muhammad.zeeshan@teamtag.com has:attachment in:anywhere = 0 results). His only artifacts:

Title Source / locator Date
Card-layout-variations image attachment ("See attached") inside his Figma comment Figma file So6x1riO6XKjxXMxDMH0Gb, comment 1864220902 (node 2066:2) — fetch via Figma comments API; not on disk 2026-07-29
TAG Brand Hub approved photography set — referenced-not-sent ("available in our Brand Hub"), no link/file provided; BB needs access Figma comment 1871006456 (also gmail thread 19fcd3d3a230c426) 2026-08-04

Doc count: 2 (1 fetchable attachment + 1 referenced-not-sent pointer)

Secondhand context docs (Chris-authored, quote his feedback): drive 1wQ7x32jyUcV2BQNavh5bj22DfEFziMyTF4z5czfGA4E (8/5 Rafeh review prep), 1pPJwoSaIu6Nn_nP5blRggprUo00A9t81LxbEov6BFt8 (8/4 channel announcement), 1cCPceVBGICLdmdN5_h1FDN3lwTWC3RJ8-9aEr8wNANc (8/7 FreshyBuildy v2, HELD). Local caches: full 671-comment corpus [local file]; 7/28–29 extract [local file]; staged BB replies [local file].


Appendix — all 35 Figma comments verbatim

File So6x1riO6XKjxXMxDMH0Gb (TAG Patient Apps SSOT, BB-owned). All resolved_at: null (unresolved in Figma) as of pull; build-status per Drive 8/5 prep doc noted where known. Sorted chronologically.

# Date (UTC) Node Comment ID Verbatim Status
1 2026-07-28 18:44 723:8 1862051986 Cannot see the mobile version. The frame is blank Open in Figma; root cause = >4096px image-fill landmine
2 2026-07-28 19:12 723:6 1862090072 how do I change the office? Open — BB owes live-frame answer
3 2026-07-28 19:19 723:6 1862099108 low contrast text, check for accessibility. This takes up a lot of space. Is it okay (from a legal perspective) to tuck this under 'show more' and collapsed by default (or perhaps only show 1 and others are tucked away under show more?) Open — legal question pending
4 2026-07-28 19:20 723:6 1862099963 I can't see the mobile version, but assuming this pushes content down even further. Open
5 2026-07-28 19:30 723:6 1862113547 is a generic building photo the right choice for the homepage? seems more appropriate for an office detail page than the homepage. Is there an option for people first photos (no stock), with genuine smiles and expressions to build trust in aspen as well as the outcome? Answered by Nabeel himself 8/4 (#1871006456); BB owes Brand Hub pull
6 2026-07-29 18:04 723:6 1863963734 Lots going on in the left column of the hero ... user has too much information to read through. * headline * description explaining services * appointment widget (location, time slot, Book now, additional descriptions) * Book a visit + call buttons * footnote disclaimers Open — in 8/7 Nabeel+Eric item list (consolidate CTAs)
7 2026-07-29 18:09 723:6 1863970195 Would the user know the difference b/w. book now and book a visit? Seems like the left column has two separate / repetitive sections, one is general booking / calling and the other one is live widget with book now. Is there no way to consolidate into a single / clear primary booking action? Open — "consolidate the two booking CTAs" (drive 8/7)
8 2026-07-29 18:57 723:6 1864037648 Have we explored a version where the Aspen logo is left-aligned and all nav items + the CTA are grouped to the right? The logo is segmenting the links and I am unsure if that's needed. is there a specific outcome that's driving the design approach? If we add more links in the future we risk of loosing visual balance (3 on the left, 3 on the right). Open
9 2026-07-29 19:00 723:6 1864041552 is there a reason the call CTA is not part of the header, only online scheduling? Open
10 2026-07-29 19:02 723:6 1864044452 Terms of Use and Privacy Policy links missing hover action. Open
11 2026-07-29 19:04 723:6 1864046342 these buttons are missing interactive states Open
12 2026-07-29 19:04 2066:2 1864046917 Instead of static image, can we explore moving image (gif) previewing key screens or flows? Open
13 2026-07-29 19:05 723:6 1864047577 Possible to increase size of preview to take advantage of all the available space in this module? Open — "enlarge the app-preview" (drive 8/7)
14 2026-07-29 19:15 (reply→1) 1864061779 Still rendering blank screen in figma. Unsure how to access mobile layout through the build. Do I just reduce viewport size in the web browser to see mobile layout or is there a separate link? Open
15 2026-07-29 19:18 723:6 1864065516 lots of empty space. can we increase the image size? Open
16 2026-07-29 19:26 2066:2 1864076034 Why would users sign up? This doesn't show what they get / value. headline says, we will help you with next steps (decision support), and CTA says keep me posted (passive). What am i signing up for? Would someone call me or would you email me tips or cost estimates? Open — "rework the lead-capture value proposition" (drive 8/7)
17 2026-07-29 19:27 723:6 1864076789 shouldn't we use secondary style button instead of primary that's reserved for booking/scheduling? Open
18 2026-07-29 21:30 2066:2 1864220902 Is there a reason to have three different card layout variations just on a single page? See attached — This one has two columns, with icon and copy next to each other. Others have icon at the top and copy/desc stacked. Open — "one card layout" (drive 8/7); has image attachment in Figma
19 2026-07-29 21:31 723:6 1864222050 text color is same as link color. Is this tag clickable? I understand that the entire card is clickable. Open — chips de-linkified per drive 8/5
20 2026-07-29 21:45 723:6 1864233392 standard padding and margins b/w. sections. this seems like a lot of empty space. Open
21 2026-08-04 14:15 (reply→5) 1871006456 Yes, there are approved brand assets for photography, available in our Brand Hub. Info — BB owes photography pull
22 2026-08-04 14:19 2066:2 1871014697 best practice is to anchor the link toward the bottom of the card, so there's CTA position consistency across all cards. BUILT — "bottom anchored card CTAs" (drive 8/5)
23 2026-08-04 14:19 2066:2 1871015496 Cards should be consistent in size (width and height) BUILT — "equal card sizing" (drive 8/5); Nabeel thanked 8/6 (#1875303082)
24 2026-08-04 14:19 2066:2 1871016100 This empty space doesn't match gap/padding of the section above it. BUILT — "section rhythm fix" (drive 8/5)
25 2026-08-04 14:20 2066:2 1871017329 Are these tags clickable? Are they tags or just a eyebrow / label? BUILT — "label chips de-linkified" (drive 8/5)
26 2026-08-04 14:22 2066:2 1871022545 shouldn't the numbers be superscript style? BUILT — "true superscript footnotes" (drive 8/5)
27 2026-08-04 14:25 (reply→2) 1871028302 From a UX perspective, user should be able to change the location from this card, before. booking. Unsure what flow you are referring to when you say, 'change office path' . Also unsure what you mean by node 723:6 Open — BB owes clearer answer w/ live frame
28 2026-08-04 14:30 2066:2 1871039162 why is the star rating presented as a range? BUILT — "one honest star rating (4.6 weighted)" (drive 8/5)
29 2026-08-04 14:35 2066:2 1871050442 QR codes so I can download on mobile device, given this is desktop view? BUILT — "desktop QR code on the app download module" (drive 8/5)
30 2026-08-04 14:56 2066:2 1871094759 Can we add extra spacing before the link, so it's visually separated as its own next step? BUILT (part of 8-item pass, drive 8/5)
31 2026-08-04 14:58 2066:2 1871099582 This is describing a sequence i.e., exam then walkthrough of findings and then next steps. Can we number them so to an anxious patient, the visit feels more predictable and mapped out to steps? BUILT — "numbered 1-2-3 visit walkthrough" (drive 8/5)
32 2026-08-04 15:57 2066:2 1871210296 We accept more insurances than just these. I understand the space is limited, but If my insurance provider is not shown, does it mean it's not accepted or just not displayed? have we considered a searchable insurance lookup instead? HELD — Rachel Bentley legal flag on insurance language
33 2026-08-04 15:58 2066:2 1871211443 'Verify your coverage' seems as a self-service action, but the copy next to it describes an entirely manual process. HELD — legal flag on coverage language
34 2026-08-04 22:16 2066:2 1871676323 Cost is one of the top anxiety drivers for our users, and right now pricing info is scattered. Can we add a pricing module, or a cost estimator that will help users understand avg cost of procedure? Are there any constraints preventing us from displaying pricing? Future-state — pricing scoped for Eric/Rachel conversation
35 2026-08-06 18:57 (reply→23) 1875303082 Hi @christopher mason thank you. happy to help and jump on a short call. Open — Nabeel owes call-window pick (Chris offered 3 windows 8/11, #1880369417)

Compiled 2026-08-14. Sources: Figma comments API pull (primary), Gmail notification digests, Drive Chris-authored TAG docs, local tag-docs caches. Juliet Rule: every quote above is verbatim from the cited capture. Drive-doc items are Chris's contemporaneous record of Nabeel's feedback (reliable secondhand), labeled as such.